Seriously ... you’ve got 40,000 users who hate Notes because there’s no Add Sender to Contacts option
Mat Newman June 8 2010 23:00:00I just read the most amazing conversation.
The thread basically went like this...
- Someone complains about a missing feature in Facebook.
- Someone else then posts: "Probably the same reason that Lotus Notes doesn't have an 'Add to Contacts' option in email."
- Another user then asks "Which version of Notes?"
- Which is followed up with: "Not sure, I just know that we've got 40,000 unhappy users. To the point where people confront our CEO on it."
This is the sort of thing that constantly astounds me when I interact with Notes users, although I shouldn't be surprised. I've come across this sort of thing for almost 15 years.
It's the type of comment that riddles sites such as ihatelotusnotes.
It never ceases to amaze me how many organisations either:
- Don't give users any Notes training, or
- (Almost as bad) Teach users Notes as though it was just an Outlook equivalent.
To answer the question, if you've got a version of Notes 4+, the "Add Sender" option is:
- Menu: Actions -> Mail Tools -> Add Sender...
Notes 5, 6, 7
- Menu: Actions -> Tools -> Add sender...
- Action Bar: Tools -> Add Sender...
- Menu: Actions -> More -> Add Sender...
- Action Bar: More-> Add Sender...
- Right-Click: Add Sender...
Since Notes 5, not only can you add the Sender of an email to your Address Book (Contacts), you have also had the option of adding the Recipients of a message to a group - it's an outstanding feature!
(Actions -> More -> Add Recipients...
How do you fix scenarios like the conversation above? You teach your users how to use NOTES!
No, not Email ... Notes!
I have a client who sends every new starter to their "Lotus Notes Induction" session (even if they've used Notes before). The classes are always scheduled for a couple of weeks after they start. On purpose.
At the beginning of the session I always ask the users the same question: "By now you know how to send an email, so who's wondering why they are here for a 3 hour Notes session?" The nods, grins and hands tell the story.
Then we begin. I teach the participants how to use Notes. We don't touch the "New Memo" or "Reply" buttons for the first two hours. We teach them Notes concepts, not email concepts.
At the conclusion of our ILT (classroom sessions) users are asked to complete a course evaluation. I can't count the number of reviews that have a comment along the lines of: "I'm convinced, it's better than Outlook."
Wouldn't you prefer your users saying that, instead of ...
Feel free to contact me if you want to learn more..