Mat Newman October 3 2011 05:02:22For the last few months I've been following a Twitter search on "Lotus Notes". The purpose has been to track the comments people are making about the product, and to offer my advice and assistance when I could. I've found lots of general posts following the lines of the "I hate Lotus Notes" sites - which really offer nothing other than a general comment - but every now and again a tweet appears that gives a specific reason that the user is frustrated with the product.
In this case, it was "the customisation debacle". The poor user in question not only tweeted their experience, they also took the time to record a video of the situation; watch it and cringe:
What we see here is obviously a customised Mail database. The platform is irrelevant, although it appears to be Mac. How can we tell it's a custom design? The "Out of Office" and "Delegate Access" buttons on the Action Bar are additions not in the standard Mail database templates.
Am I suggesting that customising the Mail template is a bad thing? Absolutely not! In many situations customising the Mail database template adds features and functionality that IBM do not include in their standard install that enhance the users experience. One of the first things I do with any new release is to put the 'Categorize' functionality BACK into the standard template so that I can use Categories instead of Folders.
What I am strongly recommending is that any functionality developers add into the template needs to be thoroughly tested to ensure the users have a first class experience.
Otherwise, you will have users justifiably expressing a negative opinion about Lotus Notes based on: The customisation debacle.